Sending SMS
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      Troubleshooting SMS Delivery Issues

      If your SMS messages are not being delivered, it could be due to mobile carrier rules and 10DLC compliance requirements.

      If your SMS messages are not marked as "Successful - Delivered," they may be getting blocked due to mobile carrier rules and 10DLC compliance requirements. These measures help reduce spam and ensure messages reach their intended recipients.

      Common reasons why your SMS messages might not be delivered:

      1. No 10DLC Registration

      To A2P text messages, your phone number must be registered for 10DLC messaging. Without registration, carriers may block your messages.

      2. Non-Compliant Message Content

      • Your messages must align with the sample message content you submitted during registration. If your messages contain unapproved content, they may be blocked.
      • Avoid adding phone numbers or website links that were not included in your original campaign registration.
      • If you need to update your content, you may need to re-register your campaign.

      3. Missing "Opt-Out" Instructions


      • Carriers require that all SMS messages provide recipients with a way to opt out.
      • Include a phrase such as "Reply STOP to opt out" in your messages to ensure compliance.

      4. Carrier Sending Limits


      • Mobile carriers impose limits on the number of messages sent per day or per minute. Exceeding these limits can lead to delivery failures.
      • If you need higher throughput, please contact support. 


      By following these guidelines, you can improve your SMS delivery rates and ensure compliance with carrier regulations. If you continue to experience issues, contact Notifyre Support for assistance.

      SMS to Email delivery troubleshooting

      If your Email to SMS message fails, you’ll receive a notification email from Notifyre. To fix the issue, check the following and then try send again:

      • Available funds: Login and check that your account has sufficient funds to send SMS.

      • Character limits: Review your SMS character limits in your account settings. If your email body exceeds the character limit you’ve set, the SMS will fail.

      • Email body required: Ensure the email has content in the body. This text is what will be sent as the SMS. Remove unwanted email signatures or these will be sent as an SMS. 

      • Correct sending address: Confirm you are sending from the correct email address: smsnumber@{accountid}.sms.notifyre.com - for sending to Australian SMS number
        smsnumber@{accountid}.sms.us.notifyre.com - for sending to United States SMS number

      • Account ID: Verify you’re using the correct Account ID.

      • Country Code: Include the full country code when entering the recipient’s mobile number.

        For example:
        To send an SMS to Australian SMS number: 61487799888
        To field: 61487799888@61FKQ4A1.sms.notifyre.com

        To send an SMS to Unites States SMS number: 13072221234
        To field: 13072221234@61FKQ4A1.sms.us.notifyre.com