--- title: Why are some contacts missing when sending SMS or faxes to a group? description: If a contact is missing the required number type or has unsubscribed, they will be excluded from the send, even though they are part of the group. --- [Skip to content](https://support.notifyre.com/why-are-some-contacts-missing-when-sending-sms-or-faxes-to-a-group#main-content) [![notifyre-logo-email-1](https://support.notifyre.com/hs-fs/hubfs/notifyre-logo-email-1.png?width=200&height=60&name=notifyre-logo-email-1.png)](https://notifyre.com/) - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) Open main navigation Close main navigation - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) - [Sign Up](https://notifyre.com/signup/) [Sign Up](https://notifyre.com/signup/) Notifyre Guides, FAQs & Customer Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.notifyre.com/?hsLang=en) 2. [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en) October 30, 2025 # Why are some contacts missing when sending SMS or faxes to a group? ## Learn why contacts may be excluded from the bulk send, even when part of contact group. When sending an SMS or Fax to a group of contacts in Notifyre, you might notice that the number of recipients is lower than expected. This is typically due to missing contact information or subscription status. ![](https://support.notifyre.com/hs-fs/hubfs/Contact-group-numbers-gif.gif?width=670&height=268&name=Contact-group-numbers-gif.gif) Notifyre automatically checks each contact in the selected group to ensure they have the correct number type for the communication method: - **For SMS**: Contacts must have a valid **mobile number**. - **For Fax**: Contacts must have a valid **fax number**. - **Subscription Status**: Contacts who have **unsubscribed** from SMS or Fax communications will **not** be included in the send list. If a contact is missing the required number type, they will be excluded from the send list—even though they are part of the group. For example, you create a group with 10 contacts: ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Oct-01-2025-11-50-51-0394-PM.png?width=360&height=119&name=image-png-Oct-01-2025-11-50-51-0394-PM.png)     - 6 contacts have only mobile numbers - 4 contacts have only fax numbers ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Oct-01-2025-11-52-42-7345-PM.png?width=473&height=147&name=image-png-Oct-01-2025-11-52-42-7345-PM.png)         - 2 of the mobile contacts have unsubscribed from SMS ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Oct-01-2025-11-54-44-7788-PM.png?width=321&height=110&name=image-png-Oct-01-2025-11-54-44-7788-PM.png) - If you send an **SMS**, only the 4 contacts with valid mobile numbers who **haven’t unsubscribed** will be included.   - If you send a **Fax**, only the 4 contacts with fax numbers will be included.   ### How to send to all contacts in the group To ensure all intended recipients are included when sending SMS or Faxes: 1. **Check Contact Details** Make sure each contact has the correct number type filled in.![](https://support.notifyre.com/hs-fs/hubfs/image-png-Oct-01-2025-11-57-15-8169-PM.png?width=670&height=293&name=image-png-Oct-01-2025-11-57-15-8169-PM.png) - For SMS: Enter a valid **mobile number** - For Fax: Enter a valid **fax number** 2. **Update Contacts** You can [edit existing contacts](https://support.notifyre.com/contacts/how-to-create-a-contact?hsLang=en) to add missing number types. 3. **Review Groups** When [creating or managing groups](https://support.notifyre.com/contacts/how-to-create-a-group-of-contacts?hsLang=en), ensure contacts have the relevant number types for the communication method you plan to use. 4. **Check Subscription Status** Contacts who have unsubscribed cannot receive messages. You can view and manage the [subscription status](https://support.notifyre.com/sms-opt-out?hsLang=en) in the contact details. ![](https://support.notifyre.com/hs-fs/hubfs/Unsubscribe-gif.gif?width=295&height=91&name=Unsubscribe-gif.gif) 💡If you plan to send both SMS and Faxes to the same group, make sure each contact has both a mobile and fax number entered and has not unsubscribed from either communication type.   - [Getting Started](https://support.notifyre.com/getting-started?hsLang=en) - [Fax](https://support.notifyre.com/fax?hsLang=en#main-content) - [Sending Fax](https://support.notifyre.com/fax?hsLang=en#sending-fax) - [Receiving Fax](https://support.notifyre.com/fax?hsLang=en#receiving-fax) - [Fax Numbers & Porting](https://support.notifyre.com/fax?hsLang=en#fax-numbers-porting) - [General](https://support.notifyre.com/fax?hsLang=en#general) - [Compliance](https://support.notifyre.com/fax?hsLang=en#compliance) - [SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#main-content) - [General](https://support.notifyre.com/sms-mms?hsLang=en#general) - [Sending SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#sending-sms-mms) - [Receiving SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#receiving-sms-mms) - [10DLC Registration](https://support.notifyre.com/sms-mms?hsLang=en#10dlc-registration) - [SMS Sender ID Register (AU)](https://support.notifyre.com/sms-mms?hsLang=en#sms-sender-id-register-au) - [Compliance](https://support.notifyre.com/sms-mms?hsLang=en#compliance) - [SMS Templates](https://support.notifyre.com/sms-mms?hsLang=en#sms-templates) - [Contacts](https://support.notifyre.com/contacts?hsLang=en) - [Account & Security](https://support.notifyre.com/account-security?hsLang=en#main-content) - [Security](https://support.notifyre.com/account-security?hsLang=en#security) - [Team Management](https://support.notifyre.com/account-security?hsLang=en#team-management) - [Billing & Plans](https://support.notifyre.com/billing-plans?hsLang=en) - [Integrations & Apps](https://support.notifyre.com/integrations-apps?hsLang=en#main-content) - [Notifyre App](https://support.notifyre.com/integrations-apps?hsLang=en#notifyre-app) - [Developers](https://support.notifyre.com/developers?hsLang=en#main-content) - [Webhooks](https://support.notifyre.com/developers?hsLang=en#webhooks) - [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#main-content) - [Account Management FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#account-management-faq) - [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#billing-faq) - [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#fax-send-receive-faq) - [SMS & MMS Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#sms-mms-send-receive-faq) [![Chill listening crop-3](https://support.notifyre.com/hs-fs/hubfs/Notifyre-2023-dark-1675x356-1.png?width=112&height=24&name=Notifyre-2023-dark-1675x356-1.png "Chill listening crop-3")](http://notifyre.com) | [United States: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/us/contact-support)    | [Australia: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/au/contact-support) | [Go to notifyre.com](https://notifyre.com/)![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg) | | --- | --- | --- | | Monday to Friday, 9:00am to 5:30pm (Mountain Time) | Monday to Friday, 8:00am to 5:30pm (AEST) |   | | [+1 866 620 3220](tel:+18666203220) | [1300 032 936](tel:1300032936) or [(07) 5227 8333](tel:+61752278333) |   |