Why are some contacts missing when sending SMS or faxes to a group?

If a contact is missing the required number type or has unsubscribed, they will be excluded, even though they are part of the group.

When sending an SMS or Fax to a group of contacts in Notifyre, you might notice that the number of recipients is lower than expected. This is typically due to missing contact information or subscription status.

Notifyre automatically checks each contact in the selected group to ensure they have the correct number type for the communication method:

• For SMS: Contacts must have a valid mobile number.
• For Fax: Contacts must have a valid fax number.
• Subscription Status: Contacts who have unsubscribed from SMS or Fax communications will not be included in the send list.

If a contact is missing the required number type, they will be excluded from the send list—even though they are part of the group.

For example, you create a group with 10 contacts:

• 6 contacts have only mobile numbers

• 4 contacts have only fax numbers

• 2 of the mobile contacts have unsubscribed from SMS
• If you send an SMS, only the 4 contacts with valid mobile numbers who haven’t unsubscribed will be included.
• If you send a Fax, only the 4 contacts with fax numbers will be included.

How to send to all contacts in the group

To ensure all intended recipients are included when sending SMS or Faxes:

1. Check Contact Details
   Make sure each contact has the correct number type filled in.

   • For SMS: Enter a valid mobile number
   • For Fax: Enter a valid fax number

2. Update Contacts
   You can edit existing contacts to add missing number types.

3. Review Groups
   When creating or managing groups, ensure contacts have the relevant number types for the communication method you plan to use.

4. Check Subscription Status
   Contacts who have unsubscribed cannot receive messages. You can view and manage the subscription status in the contact details.