--- title: Why do I need to top up my account balance if I’ve already added a credit card? description: Adding a credit card to your account allows you to make payments, but it doesn’t automatically fund your balance. --- [Skip to content](https://support.notifyre.com/why-do-i-need-to-top-up-my-account-balance-if-ive-already-added-a-credit-card#main-content) [![notifyre-logo-email-1](https://support.notifyre.com/hs-fs/hubfs/notifyre-logo-email-1.png?width=200&height=60&name=notifyre-logo-email-1.png)](https://notifyre.com/) - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) Open main navigation Close main navigation - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) - [Sign Up](https://notifyre.com/signup/) [Sign Up](https://notifyre.com/signup/) Notifyre Guides, FAQs & Customer Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.notifyre.com/?hsLang=en) 2. [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en) 3. [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#billing-faq) November 6, 2025 # Why do I need to top up my account balance if I’ve already added a credit card? ## Adding a credit card to your account allows you to make payments, but it doesn’t automatically fund your balance. Adding a credit card to your Notifyre account allows you to **make payments**, but it does **not automatically add funds** to your account balance.   To continue sending or receiving faxes and SMS messages, especially once you've used all your included pages or credits under a monthly plan, you must have a **positive account balance**.   ### What happens if my balance is $0? - Once your **monthly fax receive limit** is reached, any additional incoming faxes are charged at a **pay-as-you-go** rate - If your account balance is **$0**, incoming faxes will be **held** until funds are added - SMS sending also requires available funds in your account balance ### How to avoid service interruptions - [Top-up](https://support.notifyre.com/adding-funds?hsLang=en) your account manually at any time - Enable [Auto Top-up](https://support.notifyre.com/billing-and-plans/activating-auto-top-up?hsLang=en) to automatically add funds when your balance drops below a set amount - Consider **upgrading your fax receive plan** to include more pages if you regularly exceed your monthly limit 💡 Keeping a positive balance ensures you never miss important faxes or experience delays in message delivery. - [Getting Started](https://support.notifyre.com/getting-started?hsLang=en) - [Fax](https://support.notifyre.com/fax?hsLang=en#main-content) - [Sending Fax](https://support.notifyre.com/fax?hsLang=en#sending-fax) - [Receiving Fax](https://support.notifyre.com/fax?hsLang=en#receiving-fax) - [Fax Numbers & Porting](https://support.notifyre.com/fax?hsLang=en#fax-numbers-porting) - [General](https://support.notifyre.com/fax?hsLang=en#general) - [Compliance](https://support.notifyre.com/fax?hsLang=en#compliance) - [SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#main-content) - [General](https://support.notifyre.com/sms-mms?hsLang=en#general) - [Sending SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#sending-sms-mms) - [Receiving SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#receiving-sms-mms) - [10DLC Registration](https://support.notifyre.com/sms-mms?hsLang=en#10dlc-registration) - [SMS Sender ID Register (AU)](https://support.notifyre.com/sms-mms?hsLang=en#sms-sender-id-register-au) - [Compliance](https://support.notifyre.com/sms-mms?hsLang=en#compliance) - [SMS Templates](https://support.notifyre.com/sms-mms?hsLang=en#sms-templates) - [Contacts](https://support.notifyre.com/contacts?hsLang=en) - [Account & Security](https://support.notifyre.com/account-security?hsLang=en#main-content) - [Security](https://support.notifyre.com/account-security?hsLang=en#security) - [Team Management](https://support.notifyre.com/account-security?hsLang=en#team-management) - [Billing & Plans](https://support.notifyre.com/billing-plans?hsLang=en) - [Integrations & Apps](https://support.notifyre.com/integrations-apps?hsLang=en#main-content) - [Notifyre App](https://support.notifyre.com/integrations-apps?hsLang=en#notifyre-app) - [Developers](https://support.notifyre.com/developers?hsLang=en#main-content) - [Webhooks](https://support.notifyre.com/developers?hsLang=en#webhooks) - [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#main-content) - [Account Management FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#account-management-faq) - [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#billing-faq) - [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#fax-send-receive-faq) - [SMS & MMS Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#sms-mms-send-receive-faq) [![Chill listening crop-3](https://support.notifyre.com/hs-fs/hubfs/Notifyre-2023-dark-1675x356-1.png?width=112&height=24&name=Notifyre-2023-dark-1675x356-1.png "Chill listening crop-3")](http://notifyre.com) | [United States: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/us/contact-support)    | [Australia: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/au/contact-support) | [Go to notifyre.com](https://notifyre.com/)![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg) | | --- | --- | --- | | Monday to Friday, 9:00am to 5:30pm (Mountain Time) | Monday to Friday, 8:00am to 5:30pm (AEST) |   | | [+1 866 620 3220](tel:+18666203220) | [1300 032 936](tel:1300032936) or [(07) 5227 8333](tel:+61752278333) |   |