Why do I need to top up my account balance if I’ve already added a credit card?

Adding a credit card to your account allows you to make payments, but it doesn’t automatically fund your balance.

Adding a credit card allows you to make payments, but it doesn’t automatically add funds your account. To receive faxes after you’ve used all your included pages in a monthly plan, you need a positive account balance. Once your monthly fax receive limit is reached, any additional incoming faxes are charged at a pay-as-you-go rate. If your account balance is $0, incoming faxes will be held until funds are added.

Tip: To avoid missing important faxes, consider enabling auto top-up in your account settings or upgrading your receive plan to include more pages.