Why is my contacts import failing?

⚠️ Common causes:

• Incorrect CSV formatting
• Missing or deleted column headings
• Invalid fax or mobile number formats
• File size too large
• Unsupported file type (only CSV is accepted)

How to successfully import contacts

Watch the video guide or follow the steps below:

Step 1: Prepare your CSV file

• Use the Notifyre CSV template to ensure correct formatting.
  🔗 Download the CSV template here
• Do not delete any column headings, even if you're not using all fields.
• Enter contact details under the correct headings.
• Save the file as a .csv format.
  
  

Step 2: Format fax and mobile numbers correctly

For 1300/1800 numbers, format the FaxNumber column as follows:

1. Highlight the FaxNumber column.
2. Right-click → Format Cells → Custom.
3. Choose 0 from the Type menu.
4. Save the file as CSV.
   
   

Step 3: Import your contacts

1. Login to the Notifyre Dashboard.
2. Select Contacts from the left navigation.
3. Click Import Contacts.
4. Choose your CSV file or drag and drop it into the upload area.
5. Select an existing group or create a new one (optional).
6. Click Next to begin the import.
   
   

Step 4: Review import results

• If the import fails, click View Details to download a CSV file showing:
  • The contact name
  • The reason for failure