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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

The answers to your questions regarding everything Notifyre.

Does Notifyre have features to support SMS opt-in?

Is Notifyre HIPAA Compliant?

Does Notifyre provide a Business Associate Agreement (BAA)?

Does Notifyre provide Service Level Agreements (SLAs)?

Why are some contacts missing when sending SMS or faxes to a group?

Account Management FAQ

Is there a limit to the size of the CSV file I can upload to import my contacts?

Why is my contacts import failing?

Is there a limit to the number of contacts I can have in Notifyre?

How do I change my phone number?

How do I turn on email notifications?

Is there a limit on how many contacts I can have?

Do you offer 2-factor authentication for added security?

Can my team members send & receive via the company Notifyre account?

Can I be connected to more than one Notifyre account?

Can I change the shortcuts on my dashboard?

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Billing FAQ

Can I cancel my plan at any time?

What happens when my Notifyre account balance drops to zero?

Do you offer a free trial?

What happens to my virtual mobile number when I cancel my plan?

What happens to my fax number when I cancel my fax receive plan?

How do I know when my subscription is due?

How do I find my active subscriptions?

What are the minimum purchase requirements?

What currency options are available?

What payment methods are available?

Does Notifyre offer post-paid billing?

Why do I need to top up my account balance if I’ve already added a credit card?

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Fax Send & Receive FAQ

How can I see if my fax was delivered successfully?

I always want to send my fax in high quality. Can I automate this?

Can I send email to fax using Gmail™?

Can I send email to fax using Outlook®?

How much does fax number porting cost?

How long does the fax number porting process take?

What is the difference between simple fax number porting and complex fax number porting?

How many fax numbers can I port to Notifyre?

What happens to my fax once it has been scheduled?

How many fax cover pages can I create in Notifyre?

Can I attach a cover page when I send an email to fax?

Can my whole organization send email to fax?

How many email to fax senders (authorized senders) can I have?

Can I send an email to fax using Yahoo®?

Why is my fax document not uploading?

I need a specific fax cover page for my industry. Can I upload my own?

I'm going to exceed my allocated monthly fax receive pages. What can I do?

Can I send a fax internationally?

Why did my fax send fail?

How long does it take to send a Fax?

Can I send faxes in colour with Notifyre?

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SMS Send & Receive FAQ

What happens to my SMS once it has been scheduled?

How can I see if my SMS was delivered successfully?

Why did my SMS send fail?

Can I send an SMS internationally?

Can I port an existing mobile number to Notifyre?

What format do my SMS numbers need to be in?

How many virtual mobile numbers can I have?

How do I stop my email signature or disclaimer from being sent in my message when sending an email to SMS?

How do I request a custom SMS sender ID?

Can you receive replies to SMS sent using a custom SMS sender ID?

Can I send a picture or video via SMS?

Does Notifyre have features to support SMS opt-outs?

What is a short code?

Can I search for specific mobile numbers and contacts in contacts?

How many email to SMS senders (authorized senders) can I have?

Can I allow my whole organization to send email to SMS?

Can I use a Notifyre SMS number for personal use or one-time verification codes?

Why are my inbound SMS messages failing?

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