Frequently Asked Questions (FAQs)
The answers to your questions regarding everything Notifyre.
Account Management FAQ
- How do I change my phone number?
- Is there a limit to the number of contacts I can have in Notifyre?
- Can I change the shortcuts on my dashboard?
- Why is my contacts import failing?
- Is there a limit to the size of the CSV file I can upload to import my contacts?
- Do you offer 2-factor authentication for added security?
- How do I turn on email notifications?
- Is there a limit on how many contacts I can have?
- Can I be connected to more than one Notifyre account?
- Can my team members send & receive via the company Notifyre account?
Billing FAQ
- How do I find my active subscriptions?
- Why do I need to top up my account balance if I’ve already added a credit card?
- What happens to my virtual mobile number when I cancel my plan?
- How do I know when my subscription is due?
- Can I cancel my plan at any time?
- What happens to my fax number when I cancel my fax receive plan?
- What payment methods are available?
- What are the minimum purchase requirements?
- What currency options are available?
- Do you offer a free trial?
- Does Notifyre offer post-paid billing?
- What happens when my Notifyre account balance drops to zero?
Fax Send & Receive FAQ
- Why did my fax send fail?
- How long does it take to send a Fax?
- Can I send faxes in colour with Notifyre?
- Can I attach a cover page when I send an email to fax?
- How many email to fax senders (authorized senders) can I have?
- Can my whole organization send email to fax?
- I'm going to exceed my allocated monthly fax receive pages. What can I do?
- Can I send email to fax using Gmail™?
- How many fax cover pages can I create in Notifyre?
- Can I send email to fax using Outlook®?
- Can I send an email to fax using Yahoo®?
- I need a specific fax cover page for my industry. Can I upload my own?
- Why is my fax document not uploading?
- I always want to send my fax in high quality. Can I automate this?
- What happens to my fax once it has been scheduled?
- Can I send a fax internationally?
- How can I see if my fax was delivered successfully?
- How much does fax number porting cost?
- How long does the fax number porting process take?
- What is the difference between simple fax number porting and complex fax number porting?
- How many fax numbers can I port to Notifyre?
SMS Send & Receive FAQ
- What happens to my SMS once it has been scheduled?
- How can I see if my SMS was delivered successfully?
- Why did my SMS send fail?
- Can I send an SMS internationally?
- Can I port an existing mobile number to Notifyre?
- What format do my SMS numbers need to be in?
- How many virtual mobile numbers can I have?
- How do I stop my email signature or disclaimer from being sent in my message when sending an email to SMS?
- How do I request a custom SMS sender ID?
- Can you receive replies to SMS sent using a custom SMS sender ID?
- Can I send a picture or video via SMS?
- Does Notifyre have features to support SMS opt-outs?
- What is a short code?
- Can I search for specific mobile numbers and contacts in contacts?
- How many email to SMS senders (authorized senders) can I have?
- Can I allow my whole organization to send email to SMS?
- Can I use a Notifyre SMS number for personal use or one-time verification codes?
- Why are my inbound SMS messages failing?