Why did my SMS send fail?

Please ensure that your account balance is high enough to send the SMS. Easily top up your account by adding funds via the Notifyre dashboard. See: activating auto top-up.

Why Didn’t My Email-to-SMS Message Send?

If your Email-to-SMS didn’t reach recipients, check these common issues:

1. Authorized Sender

Your email address must be verified in Notifyre.
Go to Settings → SMS → Email to SMS and add your email address.


2. Correct Recipient Format

For example:
To send an SMS to Australian SMS number: 61487799888
To field: 61487799888@61FKQ4A1.sms.notifyre.com

To send an SMS to Unites States SMS number: 13072221234
To field: 13072221234@61FKQ4A1.sms.us.notifyre.com

Do not include spaces or brackets.


3. Email Content

Keep it plain text.
Avoid: Images, Tables, Long signatures

Recommended maximum length: 960 characters, or 8 message parts


4. Account Status

Ensure:  Sufficient funds and character limits not exceeded.

Check SMS Activity for status updates.


5. Distribution Lists

If using a distribution group:

Confirm it allows external recipients.
Verify your email address is authorized.