✅ Requirements for Receiving SMS Replies
To receive replies in the Conversation Tool you must send your message from a dedicated virtual SMS number.
Australia Only: If you send SMS using a Shared System Number or Sender ID, replies will not appear in Conversations.
Reviewing Replies in Conversations
- Unread replies are marked with a notification icon showing the number of unread messages from each contact.
- If the sender is saved in your Address Book, their name will appear in the reply list.
- If the sender is not saved, only their mobile number will be shown.
You can add them to your Address Book to display their name in future replies.
Having SMS Conversations with Contacts
- Click on the contact name or number to open the message thread.
- Compose your message in the reply box, you’ll see:
- Character count
- SMS part count
- Estimated cost before sending your reply
- Click the Blue send icon
