---
title: 10DLC Use Cases
description:   Standard Use Cases Standard Use Cases are available to all brands or entity types and do not require pre/post approval by MNOs. Use case Description 2FA  Any authentication, verification, or one-tim
---

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October 31, 2025

# 10DLC Use Cases

#### 10DLC is ideal for A2P transactional messages and has many use cases, some of which are outlined in the table below:

### Standard Use Cases

Standard Use Cases are available to all brands or entity types and do not require pre/post approval by MNOs.

| **Use case** | **Description** |
| --- | --- |
| **2FA ** | Any authentication, verification, or one-time passcode |
| **Account Notifications ** | Standard notifications for account holders, relating to and being about an account |
| **Customer Care ** | All customer care interaction, including but not limited to account management and customer support |
| **Delivery Notifications ** | Notification about the status of the delivery of a product or service |
| **Fraud Alert Messaging** | Notifications regarding potential fraudulent activity on a user's account |
| **Higher Education ** | Messaging created on behalf of Colleges or Universities, including School Districts and education institutions. This use case is NOT for the "free to the consumer" messaging model |
| **Low Volume Mixed** | For Brands that have multiple use cases and only need very low messaging throughput. Examples include: test or demo accounts, small businesses (single Doctor's office, single Pizza shop etc.) |
| **Marketing** | Any communication that includes marketing and/or promotional content |
| **Mixed** | Any messaging campaign containing 2 to 5 standard uses cases. |
| **Polling and voting** | The sending of surveys and polling/voting campaigns for non political arenas. |
| **Public Service Announcement** | Informational messaging to raise an audience's awareness about important issues |
| **Security Alert** | A notification that the security of a system, either software or hardware, has been compromised in some way and there is an action you need to take. |

Information Sourced from [The Campaign Registry](https://csp.campaignregistry.com/knowledge-base?activeTab=2)

### Special Use Cases

 Special Use Cases might be exclusively available to either vetted brands or specific entity types, or require pre/post approval by MNOs.

| **Use case** | **Description** |
| --- | --- |
| **Agents and Franchises** | Agents; franchises; local branches **Note:** *Post-registration approval by MNO is required for this Use Case.* |
| **Charity** | Communications from a registered charity aimed at providing help and raising money for those in need. Includes: 501c3 Charities. Does not include: Religious organizations **Note:** *Post-registration approval by MNO is required for this Use Case.* |
| **Emergency** | Notification services designed to support public safety/health during natural disasters, armed conflicts, pandemics, and other national or regional emergencies. **Note:** *Only MNO pre-approved CSPs are eligible for this Use Case.* |
| **K-12 Education** | Campaigns created for messaging platforms that support schools from grades K - 12, and distance learning centers. This is not for Post-Secondary schools. Post-registration approval by MNO is required for this Use Case. |
| **Political \*\*** | Part of organized effort to influence decision making of specific group. All campaigns to be verified. Only federal campaigns. **Note:** *Only pre-vetted Brands are eligible for this Use Case. Please register at [www.campaignverify.org](http://www.campaignverify.org/) and select 'Import Vetting' on the Brand Details page.* |
| **Proxy** | Peer-to-peer, app-based group messaging with proxy/pooled numbers. Supporting personalized services and non-exposure of personal numbers for enterprise or A2P communications |
| **Social** | Communication between public figures/influencers and their communities. Examples include: YouTube Influencers' alerts or Celebrity alerts **Note:** *Only MNO pre-approved CSPs are eligible for this Use Case.* |
| **Sweepstakes ** | All sweepstakes messaging. |

Information Sourced from [The Campaign Registry](https://csp.campaignregistry.com/knowledge-base?activeTab=2)

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