Frequently Asked Questions (FAQs)
The answers to your questions regarding everything Notifyre.
Account Management FAQ
- How do I change my account contact phone number?
- Can I have unlimited contacts in Notifyre?
- Dashboard Shortcuts in Notifyre
- Why is my contacts import failing?
- Is there a limit to the size of the CSV file I can upload to import my contacts?
- How do I turn on email notifications for fax and SMS delivery?
- Is there a limit on how many contacts I can have?
- Can I access and manage multiple Notifyre accounts with one login?
Billing FAQ
- How do I view active subscriptions?
- Why do I need to top up my account balance if I’ve already added a credit card?
- What happens to my virtual SMS number when I cancel my plan?
- When will my subscription renew and be charged?
- Can I cancel my plan at any time?
- What happens to my fax number when I cancel my fax receive plan?
- What payment methods are available?
- How much do I need to top-up to start sending SMS or faxes?
- What currency options are available in Notifyre?
- Does Notifyre offer a free trial?
- Does Notifyre offer post-paid billing?
- What happens when my Notifyre account balance drops to zero?
Fax Send & Receive FAQ
- Why did my fax send fail?
- How long does it take to send a Fax?
- Can I send faxes in colour with Notifyre?
- Can a coversheet be attached when sending Email to Fax?
- What happens if I exceed my monthly fax receive page limit?
- Can I send email to fax using Gmail™?
- Can I send email to fax using Outlook®?
- Can I send an email to fax using Yahoo®?
- Can I upload my own fax cover sheet?
- Why isn’t my fax document uploading in Notifyre?
- What happens to a fax once it has been scheduled?
- Can I send a fax internationally?
- How do I know if my fax was delivered successfully?
- How much does fax number porting cost?
- How long does the fax number porting process take?
- What is the difference between simple and complex fax number porting?
- How many fax numbers can I port to Notifyre?
SMS Send & Receive FAQ
- What happens to an SMS once it has been scheduled?
- How do I know if my SMS was delivered successfully?
- Why did my email to SMS send fail?
- Can I send SMS internationally?
- Can I port an existing mobile number to Notifyre?
- How do I format mobile numbers when sending SMS in Notifyre?
- How many virtual mobile numbers can I have with Notifyre?
- How to stop your email signature or disclaimer from being sent in SMS
- Can I receive replies to SMS sent using a custom SMS sender ID?
- Can I send a picture or video via SMS with Notifyre?
- Does Notifyre have features to support SMS opt-outs?
- What is a short code?
- How to search contacts in Notifyre
- How many approved email senders can I have for Email to SMS?
- Can I use a Notifyre SMS number for personal use or one-time verification codes?
- Why are my inbound SMS messages failing?