---
title: Frequently Asked Questions (FAQs) | Help Center
description: The answers to your questions regarding everything Notifyre.
---

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1. [Help Center](https://support.notifyre.com/)
2. [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs)

# Frequently Asked Questions (FAQs)

 The answers to your questions regarding everything Notifyre.

- [Does Notifyre retry failed fax sending automatically?](https://support.notifyre.com/does-notifyre-retry-failed-fax-sending-automatically)
- [Does Notifyre offer Toll-Free SMS?](https://support.notifyre.com/does-notifyre-offer-toll-free-sms)
- [How do I preview the fax and coversheet that I sent?](https://support.notifyre.com/how-do-i-preview-the-fax-and-coversheet-that-i-sent)
- [Does Notifyre have features to support SMS opt-in?](https://support.notifyre.com/do-you-handle-sms-opt-in)
- [Is Notifyre HIPAA Compliant?](https://support.notifyre.com/hipaa-compliant)
- [Does Notifyre provide a Business Associate Agreement (BAA)?](https://support.notifyre.com/does-notifyre-offer-business-associate-agreements)
- [Does Notifyre provide Service Level Agreements (SLAs)?](https://support.notifyre.com/does-notifyre-provide-service-level-agreements-slas)
- [Why are some contacts missing when sending SMS or faxes to a group?](https://support.notifyre.com/why-are-some-contacts-missing-when-sending-sms-or-faxes-to-a-group)

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## Account Management FAQ

- [What is Notifyre’s OTP Sender ID?](https://support.notifyre.com/what-is-notifyres-otp-sender-id)
- [Does Notifyre support Azure AD?](https://support.notifyre.com/does-notifyre-support-azure-ad)
- [Does Notifyre have SSO?](https://support.notifyre.com/does-notifyre-have-sso)
- [How do I change my account contact phone number?](https://support.notifyre.com/how-do-i-change-my-phone-number)
- [Can I have unlimited contacts in Notifyre?](https://support.notifyre.com/is-there-a-limit-to-the-number-of-contacts-i-can-have-in-notifyre)
- [Dashboard Shortcuts in Notifyre](https://support.notifyre.com/can-i-change-the-shortcuts-on-my-dashboard)
- [Why is my contacts import failing?](https://support.notifyre.com/why-is-my-contacts-import-failing)
- [Is there a limit to the size of the CSV file I can upload to import my contacts?](https://support.notifyre.com/is-there-a-limit-to-the-size-of-the-csv-file-i-can-upload-to-import-my-contacts)
- [How do I turn on email notifications for fax and SMS delivery?](https://support.notifyre.com/how-do-i-turn-on-email-notifications)
- [Is there a limit on how many contacts I can have?](https://support.notifyre.com/is-there-a-limit-on-how-many-contacts-i-can-have)
- [Can I access and manage multiple Notifyre accounts with one login?](https://support.notifyre.com/can-i-have-more-than-one-notifyre-account)

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## Billing FAQ

- [Why do I need to top up my account balance if I’ve already added a credit card?](https://support.notifyre.com/why-do-i-need-to-top-up-my-account-balance-if-ive-already-added-a-credit-card)
- [How do I view active subscriptions?](https://support.notifyre.com/how-do-i-find-my-active-subscriptions)
- [What happens to my virtual SMS number when I cancel my plan?](https://support.notifyre.com/what-happens-to-my-virtual-mobile-number-when-i-cancel-my-plan)
- [When will my subscription renew and be charged?](https://support.notifyre.com/how-do-i-know-when-my-subscription-is-due)
- [Can I cancel my plan at any time?](https://support.notifyre.com/can-i-cancel-my-plan-at-any-time)
- [What happens to my fax number when I cancel my fax receive plan?](https://support.notifyre.com/what-happens-to-my-fax-number-when-i-cancel-my-fax-receive-plan)
- [What payment methods are available?](https://support.notifyre.com/what-payment-methods-are-available)
- [How much do I need to top-up to start sending SMS or faxes?](https://support.notifyre.com/what-are-the-minimum-purchase-requirements)
- [What currency options are available in Notifyre?](https://support.notifyre.com/what-currency-options-are-available)
- [Does Notifyre offer a free trial?](https://support.notifyre.com/do-you-offer-a-free-trial)
- [Does Notifyre offer post-paid billing?](https://support.notifyre.com/do-you-offer-post-paid-billing)
- [What happens when my Notifyre account balance drops to zero?](https://support.notifyre.com/what-happens-when-my-notifyre-account-balance-drops-to-zero)

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## Fax Send & Receive FAQ

- [Why did my fax send fail?](https://support.notifyre.com/why-did-my-fax-send-fail)
- [What is my fax number?](https://support.notifyre.com/what-is-my-fax-number)
- [Can I send faxes to 1300, 13, or 1800 numbers in Australia?](https://support.notifyre.com/can-i-send-faxes-to-1300-13-or-1800-numbers-in-australia)
- [How long does it take to send a Fax?](https://support.notifyre.com/how-long-does-it-take-to-send-a-fax)
- [Can I send faxes in colour with Notifyre?](https://support.notifyre.com/can-i-send-faxes-in-colour-with-notifyre)
- [Can a coversheet be attached when sending Email to Fax?](https://support.notifyre.com/can-i-attach-a-cover-page-when-i-send-an-email-to-fax)
- [What happens if I exceed my monthly fax receive page limit?](https://support.notifyre.com/im-going-exceed-my-allocated-monthly-fax-receive-pages.-what-can-i-do)
- [Can I send email to fax using Gmail™?](https://support.notifyre.com/can-i-send-email-to-fax-using-gmail)
- [Can I send email to fax using Outlook®?](https://support.notifyre.com/can-i-send-email-to-fax-using-outlook)
- [Can I send an email to fax using Yahoo®?](https://support.notifyre.com/can-i-send-an-email-to-fax-using-yahoo)
- [Can I upload my own fax cover sheet?](https://support.notifyre.com/i-need-a-specific-fax-cover-page-for-my-industry.-can-i-upload-my-own)
- [Why isn’t my fax document uploading in Notifyre?](https://support.notifyre.com/why-is-my-fax-document-not-uploading)
- [What happens to a fax once it has been scheduled?](https://support.notifyre.com/what-happens-to-my-fax-once-it-has-been-scheduled)
- [Can I send a fax internationally?](https://support.notifyre.com/can-i-send-a-fax-internationally)
- [How do I know if my fax was delivered successfully?](https://support.notifyre.com/how-can-i-see-if-my-fax-was-delivered-successfully)
- [How much does fax number porting cost?](https://support.notifyre.com/how-much-does-fax-number-porting-cost)
- [How long does the fax number porting process take?](https://support.notifyre.com/how-long-does-the-fax-number-porting-process-take)
- [What is the difference between simple and complex fax number porting?](https://support.notifyre.com/simple-and-complex-fax-number-porting)
- [How many fax numbers can I port to Notifyre?](https://support.notifyre.com/how-many-fax-numbers-can-i-port-to-notifyre)

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## SMS & MMS Send & Receive FAQ

- [Can I use Notifyre SMS for gaming or gambling related messaging?](https://support.notifyre.com/can-i-use-notifyre-sms-for-gaming-or-gambling-related-messaging)
- [What happens to an SMS once it has been scheduled?](https://support.notifyre.com/what-happens-to-my-sms-once-it-has-been-scheduled)
- [How do I know if my SMS was delivered successfully?](https://support.notifyre.com/how-can-i-see-if-my-sms-was-delivered-successfully)
- [Why did my email to SMS send fail?](https://support.notifyre.com/why-did-my-sms-send-fail)
- [Can I port an existing mobile number to Notifyre?](https://support.notifyre.com/can-i-port-an-existing-mobile-number-to-notifyre)
- [How do I format mobile numbers when sending SMS in Notifyre?](https://support.notifyre.com/what-format-do-my-mobile-numbers-need-to-be-in)
- [How many virtual mobile numbers can I have with Notifyre?](https://support.notifyre.com/how-many-virtual-mobile-numbers-can-i-have)
- [How to stop your email signature or disclaimer from being sent in SMS](https://support.notifyre.com/how-do-i-stop-my-email-signature-or-disclaimer-being-sent-in-my-message-when-sending-via-email-to-sms)
- [Can I receive replies to SMS sent using a custom SMS sender ID?](https://support.notifyre.com/can-you-receive-replies-to-sms-sent-using-a-custom-sms-sender-id)
- [Can I send a picture or video via SMS with Notifyre?](https://support.notifyre.com/can-i-send-a-picture-or-video-via-sms)
- [Does Notifyre have features to support SMS opt-outs?](https://support.notifyre.com/do-you-handle-sms-opt-outs)
- [What is a short code?](https://support.notifyre.com/what-is-a-short-code)
- [How to search contacts in Notifyre](https://support.notifyre.com/can-i-search-for-specific-mobile-numbers-and-contacts-in-contacts)
- [How many approved email senders can I have for Email to SMS?](https://support.notifyre.com/how-many-email-to-sms-senders-authorized-senders-can-i-have)
- [Can I use a Notifyre SMS number for personal use or one-time verification codes?](https://support.notifyre.com/can-i-use-a-notifyre-sms-number-for-personal-use-or-one-time-verification-codes)
- [Why are my inbound SMS messages failing?](https://support.notifyre.com/why-are-my-inbound-sms-messages-failing)

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- [Getting Started](https://support.notifyre.com/getting-started)
- [Fax](https://support.notifyre.com/fax#main-content)

    - [Sending Fax](https://support.notifyre.com/fax#sending-fax)
    - [Receiving Fax](https://support.notifyre.com/fax#receiving-fax)
    - [Fax Numbers & Porting](https://support.notifyre.com/fax#fax-numbers-porting)
    - [General](https://support.notifyre.com/fax#general)
    - [Compliance](https://support.notifyre.com/fax#compliance)
- [SMS & MMS](https://support.notifyre.com/sms-mms#main-content)

    - [General](https://support.notifyre.com/sms-mms#general)
    - [Sending SMS & MMS](https://support.notifyre.com/sms-mms#sending-sms-mms)
    - [Receiving SMS & MMS](https://support.notifyre.com/sms-mms#receiving-sms-mms)
    - [10DLC Registration](https://support.notifyre.com/sms-mms#10dlc-registration)
    - [SMS Sender ID Register (AU)](https://support.notifyre.com/sms-mms#sms-sender-id-register-au)
    - [Compliance](https://support.notifyre.com/sms-mms#compliance)
    - [SMS Templates](https://support.notifyre.com/sms-mms#sms-templates)
- [Contacts](https://support.notifyre.com/contacts)
- [Account & Security](https://support.notifyre.com/account-security#main-content)

    - [Security](https://support.notifyre.com/account-security#security)
    - [Team Management](https://support.notifyre.com/account-security#team-management)
- [Billing & Plans](https://support.notifyre.com/billing-plans)
- [Integrations & Apps](https://support.notifyre.com/integrations-apps#main-content)

    - [Notifyre App](https://support.notifyre.com/integrations-apps#notifyre-app)
- [Developers](https://support.notifyre.com/developers#main-content)

    - [Webhooks](https://support.notifyre.com/developers#webhooks)
- [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs#main-content)

    - [Account Management FAQ](https://support.notifyre.com/frequently-asked-questions-faqs#account-management-faq)
    - [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs#billing-faq)
    - [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs#fax-send-receive-faq)
    - [SMS & MMS Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs#sms-mms-send-receive-faq)

[![Chill listening crop-3](https://support.notifyre.com/hs-fs/hubfs/Notifyre-2023-dark-1675x356-1.png?width=112&height=24&name=Notifyre-2023-dark-1675x356-1.png "Chill listening crop-3")](http://notifyre.com)

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