How to cancel a virtual SMS number
You can cancel a Notifyre virtual SMS number subscription at any time, via the Notifyre Dashboard.
💡You will need to be logged in as an 'Admin User' to cancel numbers and plans.
Cancelling a virtual SMS number via Settings> Numbers:
- Login to the Notifyre Dashboard
- Click “Settings” on the left navigation
- Click “Numbers” from the dropdown menu
- Click the "Virtual SMS Numbers" tab at the top of the page
- All active, pending to be purchased, scheduled for cancellation and cancelled SMS numbers will be displayed. Select the virtual SMS number you wish to cancel by selecting the relevant check box.
- Select “Actions”
- Select “Cancel Number”
- Select “Yes, cancel”.
Cancelling a virtual SMS number via Settings> Billing:
- Login to your Notifyre account
- Click “Settings” on the left navigation
- Click “Billing” from the dropdown menu
- Click the “Subscriptions” tab at the top of the page
- Select the 3 dot menu to the right of the virtual SMS number you wish to cancel
- Select “Cancel Subscription”
- Select “Cancel at the end of the billing period”
- The 'Status' will change to "Pending".
Once a virtual SMS number cancellation is submitted, it will remain active until the end of the current billing period, and then automatically cancelled. It will then display as "Cancelled".
U.S 10DLC Virtual SMS Numbers will also require separate cancellation of TCR registered brands and campaigns. Contact our Support team to request.