--- title: Importing Contacts description: How to import contacts into Notifyre. --- [Skip to content](https://support.notifyre.com/contacts/how-to-import-contacts#main-content) [![notifyre-logo-email-1](https://support.notifyre.com/hs-fs/hubfs/notifyre-logo-email-1.png?width=200&height=60&name=notifyre-logo-email-1.png)](https://notifyre.com/) - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) Open main navigation Close main navigation - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) - [Sign Up](https://notifyre.com/signup/) [Sign Up](https://notifyre.com/signup/) Notifyre Guides, FAQs & Customer Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.notifyre.com/?hsLang=en) 2. [Contacts](https://support.notifyre.com/contacts?hsLang=en) November 5, 2025 # Importing Contacts ## Learn how to import contacts into Notifyre for faster SMS and fax sending.   Importing contacts into Notifyre allows you to quickly add multiple recipients for SMS and fax broadcasts. You can upload contacts using a CSV file directly from your desktop via the Notifyre dashboard. 💡Notifyre currently supports **CSV file format only**. To ensure a successful import, we recommend using the provided CSV template. [Download the CSV template here.](https://notifyre.com/notifyre-import-template.csv)  ⚠️  Entering data in all fields is **not** mandatory however please do not delete any headings. ### How to import contacts into Notifyre 1. [Login](https://app.notifyre.com/dashboard) to your Notifyre account 2. Select **Contacts** in the left navigation 3. Select **Import** 4. Choose your CSV file by clicking **Choose File** or drag and drop the file into the upload area.![](https://support.notifyre.com/hs-fs/hubfs/image-png-Nov-05-2025-04-23-32-0371-AM.png?width=628&height=599&name=image-png-Nov-05-2025-04-23-32-0371-AM.png) 5. After uploading your CSV file: 1. Select an existing group from the dropdown menu to add your contacts 2. Or, create a new group by entering a name in the **Create a new group** field 6. Click **Next** to begin the import![](https://support.notifyre.com/hs-fs/hubfs/image-png-Nov-05-2025-04-25-40-0252-AM.png?width=628&height=285&name=image-png-Nov-05-2025-04-25-40-0252-AM.png) 7. The import will display as **Successful** or **Failed.** A failed import indicates that the CSV has not been correctly formatted. ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Nov-05-2025-04-26-07-4463-AM.png?width=620&height=239&name=image-png-Nov-05-2025-04-26-07-4463-AM.png) ### If the import fails: 1. Click **View Details** to download a CSV file listing the failed contacts 2. Open the file to review the contact name and reason for failure ![](https://support.notifyre.com/hubfs/image-png-May-25-2023-01-22-08-3627-AM.png) ### How to format your CSV file Incorrect formatting is the most common reason for failed imports. Use the [CSV Template](https://notifyre.com/notifyre-import-template.csv) or ensure your CSV file includes the following:   ### Required column headings (in order): ![CSV 3](https://support.notifyre.com/hs-fs/hubfs/CSV%203.png?width=670&height=156&name=CSV%203.png) - FirstName - LastName - Organization - Email - FaxNumber - MobileNumber - CustomField1 - CustomField2 - CustomField3 - CustomField4 - Unsubscribed Enter contact details under the correct headings and save the file as a **CSV (.csv)** format.   ### Number formatting guidelines All fax and mobile numbers must include the **country code**. Examples for Australian numbers: - **Fax (landline):**  61712341234 (61 + area code without leading 0 + number) - **Mobile:** 61499993421 - **1300 number:** 611300123456 ### Formatting 1300/1800 fax numbers in excel If your CSV includes 1300 or 1800 numbers, you must format the FaxNumber column correctly: 1. Highlight the **FaxNumber** column 2. Right click and select **Format Cells** 3. Choose **Custom** 4. Select **0** from the Type menu 5. Save the file as CSV and re-import the list. If you need help formatting your file or troubleshooting a failed import, contact our Support Team. - [Getting Started](https://support.notifyre.com/getting-started?hsLang=en) - [Fax](https://support.notifyre.com/fax?hsLang=en#main-content) - [Sending Fax](https://support.notifyre.com/fax?hsLang=en#sending-fax) - [Receiving Fax](https://support.notifyre.com/fax?hsLang=en#receiving-fax) - [Fax Numbers & Porting](https://support.notifyre.com/fax?hsLang=en#fax-numbers-porting) - [General](https://support.notifyre.com/fax?hsLang=en#general) - [Compliance](https://support.notifyre.com/fax?hsLang=en#compliance) - [SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#main-content) - [General](https://support.notifyre.com/sms-mms?hsLang=en#general) - [Sending SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#sending-sms-mms) - [Receiving SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#receiving-sms-mms) - [10DLC Registration](https://support.notifyre.com/sms-mms?hsLang=en#10dlc-registration) - [SMS Sender ID Register (AU)](https://support.notifyre.com/sms-mms?hsLang=en#sms-sender-id-register-au) - [Compliance](https://support.notifyre.com/sms-mms?hsLang=en#compliance) - [SMS Templates](https://support.notifyre.com/sms-mms?hsLang=en#sms-templates) - [Contacts](https://support.notifyre.com/contacts?hsLang=en) - [Account & Security](https://support.notifyre.com/account-security?hsLang=en#main-content) - [Security](https://support.notifyre.com/account-security?hsLang=en#security) - [Team Management](https://support.notifyre.com/account-security?hsLang=en#team-management) - [Billing & Plans](https://support.notifyre.com/billing-plans?hsLang=en) - [Integrations & Apps](https://support.notifyre.com/integrations-apps?hsLang=en#main-content) - [Notifyre App](https://support.notifyre.com/integrations-apps?hsLang=en#notifyre-app) - [Developers](https://support.notifyre.com/developers?hsLang=en#main-content) - [Webhooks](https://support.notifyre.com/developers?hsLang=en#webhooks) - [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#main-content) - [Account Management FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#account-management-faq) - [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#billing-faq) - [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#fax-send-receive-faq) - [SMS & MMS Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#sms-mms-send-receive-faq) [![Chill listening crop-3](https://support.notifyre.com/hs-fs/hubfs/Notifyre-2023-dark-1675x356-1.png?width=112&height=24&name=Notifyre-2023-dark-1675x356-1.png "Chill listening crop-3")](http://notifyre.com) | [United States: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/us/contact-support) | [Australia: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/au/contact-support) | [Go to notifyre.com](https://notifyre.com/)![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg) | | --- | --- | --- | | Monday to Friday, 9:00am to 5:30pm (Mountain Time) | Monday to Friday, 8:00am to 5:30pm (AEST) | | | [+1 866 620 3220](tel:+18666203220) | [1300 032 936](tel:1300032936) or [(07) 5227 8333](tel:+61752278333) | |