--- title: Managing Multi-Factor Authentication description: Multi-factor authentication (MFA) is required for all accounts and users. Explore this guide to change or reset on a user login. --- [Skip to content](https://support.notifyre.com/changing-or-resetting-mfa#main-content) [![notifyre-logo-email-1](https://support.notifyre.com/hs-fs/hubfs/notifyre-logo-email-1.png?width=200&height=60&name=notifyre-logo-email-1.png)](https://notifyre.com/) - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) Open main navigation Close main navigation - [Login](https://app.notifyre.com/login) - [Pricing](https://notifyre.com/) - [Contact](https://notifyre.com/) - [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration) - [Sign Up](https://notifyre.com/signup/) [Sign Up](https://notifyre.com/signup/) Notifyre Guides, FAQs & Customer Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.notifyre.com/?hsLang=en) 2. [Account & Security](https://support.notifyre.com/account-security?hsLang=en) 3. [Security](https://support.notifyre.com/account-security?hsLang=en#security) July 1, 2026 # Managing Multi-Factor Authentication Multi-factor authentication (MFA) is required for all Notifyre accounts and sub-users to ensure secure access to your account. If you need to **change**, **add**, or **reset** your MFA method, follow the steps below based on your access status. ### If you can still login using your current MFA code:  1. [Login](https://app.notifyre.com/) to your Notifyre account using your **current MFA method** 2. Click your **Profile** in the top right corner of the dashboard 3. Select the **Security** tab 4. Click **Add Method** to set up an additional MFA method (e.g. Authenticator App or SMS) 5. Label each method clearly to identify which device or user it belongs to 6. Once added, click the **three dots** next to the method you wish to remove 7. Select **Remove** to delete the old MFA method 💡 You can have multiple MFA methods active at once for flexibility and backup access. For Australian customers, any OTP messages from Notifyre will always come from the sender ID **Notifyre.** If an OTP comes from any other sender ID or you weren’t expecting it, do not trust the message and report it to [support@notifyre.com. ](mailto:support@notifyre.com) ### If you cannot login due to an Invalid MFA Code If you're receiving an **"Invalid code"** error and only have **one MFA method** configured: - You will need to contact Notifyre Support to reset your MFA - This ensures your account remains secure and protected from unauthorised access Our dedicated support team is here to help you every step of the way. For multi-factor authentication support contact us at: - USA: [(866) 620-3220](tel:8666203220) - AU: [1300 032 936](tel:1300%20032%20936) - Email: [support@notifyre.com](mailto:support@notifyre.com) - [Live chat](http://notifyre.com/) For more information explore our guide on [setting up MFA for your Notifyre account.](https://support.notifyre.com/account-management/setting-up-two-factor-authentication?hsLang=en)   - [Getting Started](https://support.notifyre.com/getting-started?hsLang=en) - [Fax](https://support.notifyre.com/fax?hsLang=en#main-content) - [Sending Fax](https://support.notifyre.com/fax?hsLang=en#sending-fax) - [Receiving Fax](https://support.notifyre.com/fax?hsLang=en#receiving-fax) - [Fax Numbers & Porting](https://support.notifyre.com/fax?hsLang=en#fax-numbers-porting) - [General](https://support.notifyre.com/fax?hsLang=en#general) - [Compliance](https://support.notifyre.com/fax?hsLang=en#compliance) - [SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#main-content) - [General](https://support.notifyre.com/sms-mms?hsLang=en#general) - [Sending SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#sending-sms-mms) - [Receiving SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#receiving-sms-mms) - [10DLC Registration](https://support.notifyre.com/sms-mms?hsLang=en#10dlc-registration) - [SMS Sender ID Register (AU)](https://support.notifyre.com/sms-mms?hsLang=en#sms-sender-id-register-au) - [Compliance](https://support.notifyre.com/sms-mms?hsLang=en#compliance) - [SMS Templates](https://support.notifyre.com/sms-mms?hsLang=en#sms-templates) - [Contacts](https://support.notifyre.com/contacts?hsLang=en) - [Account & Security](https://support.notifyre.com/account-security?hsLang=en#main-content) - [Security](https://support.notifyre.com/account-security?hsLang=en#security) - [Team Management](https://support.notifyre.com/account-security?hsLang=en#team-management) - [Billing & Plans](https://support.notifyre.com/billing-plans?hsLang=en) - [Integrations & Apps](https://support.notifyre.com/integrations-apps?hsLang=en#main-content) - [Notifyre App](https://support.notifyre.com/integrations-apps?hsLang=en#notifyre-app) - [Developers](https://support.notifyre.com/developers?hsLang=en#main-content) - [Webhooks](https://support.notifyre.com/developers?hsLang=en#webhooks) - [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#main-content) - [Account Management FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#account-management-faq) - [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#billing-faq) - [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#fax-send-receive-faq) - [SMS & MMS Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#sms-mms-send-receive-faq) [![Chill listening crop-3](https://support.notifyre.com/hs-fs/hubfs/Notifyre-2023-dark-1675x356-1.png?width=112&height=24&name=Notifyre-2023-dark-1675x356-1.png "Chill listening crop-3")](http://notifyre.com) | [United States: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/us/contact-support)    | [Australia: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/au/contact-support) | [Go to notifyre.com](https://notifyre.com/)![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg) | | --- | --- | --- | | Monday to Friday, 9:00am to 5:30pm (Mountain Time) | Monday to Friday, 8:00am to 5:30pm (AEST) |   | | [+1 866 620 3220](tel:+18666203220) | [1300 032 936](tel:1300032936) or [(07) 5227 8333](tel:+61752278333) |   |