Discover the most common reasons why your fax failed to send with Notifyre. Learn how to troubleshoot fax errors, check your account balance, and easily resend failed faxes from fax Activity reports.
Fax send failures can happen for several reasons. Here are the most common causes and how you can resolve them:
1. Busy Line or No Answer
The recipient’s fax machine may be busy or not answering. This is common when sending to businesses that receive a high volume of faxes.
What to do: Try resending your fax after a few minutes.
2. Incorrect Fax Number
The fax number entered may be incorrect or incomplete.
What to do: Double-check the recipient’s fax number and try again.
3. Transmission Errors
Occasionally, technical issues during transmission can prevent your fax from being delivered, even if both machines are working.
What to do: Retry sending the fax. If the issue persists, check your internet connection or try sending to a different number.
4. Insufficient Account Balance
Your Notifyre account may not have enough funds to send the fax.
What to do: Login to your Notifyre dashboard to check your balance. You can easily add funds or set up auto top-up for uninterrupted service.
How to Resend a Failed Fax
You can easily resend a failed fax by following these steps:
- Go to the Activity section in your Notifyre account.
- Use the filters and date selector to find the fax you want to resend.
- Click the three dots (⋮) at the end of the row for that fax.
- Select Resend.
If you continue to experience issues after checking these points, please contact our support team for further assistance.