---
title: Why did my fax send fail?
description: Discover the most common reasons why your fax failed to send with Notifyre. Learn how to troubleshoot fax errors, check your account balance, and easily resend failed faxes from fax Activity reports.
---

[Skip to content](https://support.notifyre.com/why-did-my-fax-send-fail#main-content)

[![notifyre-logo-email-1](https://support.notifyre.com/hs-fs/hubfs/notifyre-logo-email-1.png?width=200&height=60&name=notifyre-logo-email-1.png)](https://notifyre.com/)

- [Login](https://app.notifyre.com/login)
- [Pricing](https://notifyre.com/)
- [Contact](https://notifyre.com/)
- [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration)

Open main navigation

Close main navigation

- [Login](https://app.notifyre.com/login)
- [Pricing](https://notifyre.com/)
- [Contact](https://notifyre.com/)
- [Sender ID Registration](https://support.notifyre.com/alphanumeric-sender-id-registration)
- [Sign Up](https://notifyre.com/signup/)

[Sign Up](https://notifyre.com/signup/)

 Notifyre Guides, FAQs & Customer Support

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.notifyre.com/?hsLang=en)
2. [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en)
3. [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#fax-send-receive-faq)

May 3, 2026

# Why did my fax send fail?

## Discover the most common reasons why your fax failed to send with Notifyre. Learn how to troubleshoot fax errors, check your account balance, and easily resend failed faxes from fax Activity reports.

Fax send failures can happen for several reasons. Here are the most common causes and how you can resolve them:

### 1. Busy Line or No Answer

The recipient’s fax machine may be busy or not answering. This is common when sending to businesses that receive a high volume of faxes.

**What to do:** [Try resending your fax](https://support.notifyre.com/why-did-my-fax-send-fail#resend-fax) after a few minutes.

### 2. Incorrect Fax Number

The fax number entered may be incorrect or incomplete.

**What to do:** Double-check the recipient’s fax number and try again.

### 3. Transmission Errors

Occasionally, technical issues during transmission can prevent your fax from being delivered, even if both machines are working.

**What to do:** [Retry sending the fax](https://support.notifyre.com/why-did-my-fax-send-fail#resend-fax). If the issue persists, check your internet connection or try sending to a different number.

### 4. Insufficient Account Balance

Your Notifyre account may not have enough funds to send the fax.

What to do: Login to your Notifyre dashboard to check your balance. You can easily add funds or [set up auto top-up](https://support.notifyre.com/billing-and-plans/activating-auto-top-up?hsLang=en) for uninterrupted service. 

### 5. Fax Document Formatting

Notifyre only supports documents that fit within Letter size [(ANSI A) dimensions](https://papersizes.io/us/ansi-a).

- Maximum width: 8.5 inches
- Maximum height: 11 inches
  
   

If a document is wider than 8.5 inches or taller than 11 inches, it may fail to upload or convert and return an error before sending. This can happen even if the file opens correctly on your computer. View the [best practice fax document formatting guide.](https://support.notifyre.com/how-to-format-documents-for-faxing?hsLang=en)

### How to Resend a Failed Fax

You can easily resend a failed fax by following these steps:

1. Go to the **Activity** section in your Notifyre account.![](https://support.notifyre.com/hs-fs/hubfs/image-png-Sep-22-2025-10-05-24-1222-PM.png?width=400&height=267&name=image-png-Sep-22-2025-10-05-24-1222-PM.png)
2. Use the filters and date selector to find the fax you want to resend.
3. Click the three dots (**⋮**) at the end of the row for that fax.
4. Select **Resend**.

If you continue to experience issues after checking these points, please contact our support team for further assistance.

Need more detail on what each fax status means? See the full list of [Fax Status Codes](https://support.notifyre.com/fax-status-codes?hsLang=en) displayed in your Notifyre account.

- [Getting Started](https://support.notifyre.com/getting-started?hsLang=en)
- [Fax](https://support.notifyre.com/fax?hsLang=en#main-content)
  
  
  
  
  
    - [Sending Fax](https://support.notifyre.com/fax?hsLang=en#sending-fax)
    - [Receiving Fax](https://support.notifyre.com/fax?hsLang=en#receiving-fax)
    - [Fax Numbers & Porting](https://support.notifyre.com/fax?hsLang=en#fax-numbers-porting)
    - [General](https://support.notifyre.com/fax?hsLang=en#general)
    - [Compliance](https://support.notifyre.com/fax?hsLang=en#compliance)
- [SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#main-content)
  
  
  
  
  
    - [General](https://support.notifyre.com/sms-mms?hsLang=en#general)
    - [Sending SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#sending-sms-mms)
    - [Receiving SMS & MMS](https://support.notifyre.com/sms-mms?hsLang=en#receiving-sms-mms)
    - [10DLC Registration](https://support.notifyre.com/sms-mms?hsLang=en#10dlc-registration)
    - [SMS Sender ID Register (AU)](https://support.notifyre.com/sms-mms?hsLang=en#sms-sender-id-register-au)
    - [Compliance](https://support.notifyre.com/sms-mms?hsLang=en#compliance)
    - [SMS Templates](https://support.notifyre.com/sms-mms?hsLang=en#sms-templates)
- [Contacts](https://support.notifyre.com/contacts?hsLang=en)
- [Account & Security](https://support.notifyre.com/account-security?hsLang=en#main-content)
  
  
  
  
  
    - [Security](https://support.notifyre.com/account-security?hsLang=en#security)
    - [Team Management](https://support.notifyre.com/account-security?hsLang=en#team-management)
- [Billing & Plans](https://support.notifyre.com/billing-plans?hsLang=en)
- [Integrations & Apps](https://support.notifyre.com/integrations-apps?hsLang=en#main-content)
  
  
  
  
  
    - [Notifyre App](https://support.notifyre.com/integrations-apps?hsLang=en#notifyre-app)
- [Developers](https://support.notifyre.com/developers?hsLang=en#main-content)
  
  
  
  
  
    - [Webhooks](https://support.notifyre.com/developers?hsLang=en#webhooks)
- [Frequently Asked Questions (FAQs)](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#main-content)
  
  
  
  
  
    - [Account Management FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#account-management-faq)
    - [Billing FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#billing-faq)
    - [Fax Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#fax-send-receive-faq)
    - [SMS & MMS Send & Receive FAQ](https://support.notifyre.com/frequently-asked-questions-faqs?hsLang=en#sms-mms-send-receive-faq)

[![Chill listening crop-3](https://support.notifyre.com/hs-fs/hubfs/Notifyre-2023-dark-1675x356-1.png?width=112&height=24&name=Notifyre-2023-dark-1675x356-1.png "Chill listening crop-3")](http://notifyre.com)

| [United States: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/us/contact-support)    | [Australia: Contact Support![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg)](https://notifyre.com/au/contact-support) | [Go to notifyre.com](https://notifyre.com/)![new-tab-icon](https://support.notifyre.com/hubfs/new-tab-icon.svg) |
| --- | --- | --- |
| Monday to Friday, 9:00am to 5:30pm (Mountain Time) | Monday to Friday, 8:00am to 5:30pm (AEST) |   |
| [+1 866 620 3220](tel:+18666203220) | [1300 032 936](tel:1300032936) or [(07) 5227 8333](tel:+61752278333) |   |