Sending SMS
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      SMS Opt-Out Subscriber Management

      Automatically unsubscribe or resubscribe recipients from SMS messages sent from Notifyre.

      Opt-out Keyword Text

      Region applicable: Australia & United States

      To be compliant with 10DLC carrier regulations users must be able to opt out from receiving SMS messages in the United States. 

      Notifyre users can automatically manage opt outs using the following keywords:

      • STOP, stop
      • UNSUBSCRIBE, unsubscribe (only available when sending from 10DLC number in the US)

      When a recipient replies to the number using one of these keywords they will be automatically opted out from receiving future SMS messages within your Notifyre account. These contacts are added to the unsubscribed contact group. The contact will remain in the contact groups they have been added to.

      Note: that keywords words are only recognised if they are the only words in the message. For example, "unsubscribe" will automatically opt a contact out but "please unsubscribe me from messages" will not.

      Unsubscribe link

      Region applicable: Australia

      Notifyre users have the option to add an SMS opt-out link when sending SMS messages via the Notifyre secure web portal.

      When a recipient clicks this link they will be automatically opted out from receiving future SMS messages within your Notifyre account. These contacts are added to the unsubscribed contact group.  

      How to send an SMS with an unsubscribe link

      To activate SMS opt-out, simply:

      1. Login to the Notifyre dashboard
      2. Select "Send" on the left navigation
      3. Select "SMS" from the dropdown menu
      4. Enter your From SMS Number, To SMS Number and Message details as per: sending SMS online
      5. Toggle ON "Add unsubscribe link" and an SMS opt-out link will be added to your SMS message
      6. You can preview the SMS message with the unsubscribe link to the right of your screen

      When a contact clicks this link they will be automatically unsubscribed. The next time you try to send an SMS to the contact will not be included in the send group however they will remain in the contact groups they have been added to.

      Note: adding an unsubscribe link to the SMS message will use 62 characters.

       

      How to view unsubscribed contacts

      If a contact has opted out of SMS marketing communications, they are automatically added to the "Unsubscribed" list in your contacts. For more information, see our support article Managing Unsubscribe List

      Opt-in Keywords

      Region applicable: Australia & United States

      Notifyre users can automatically manage resubscribes using the following keywords:

      • START, start

      When a recipient replies to the number using one of these keywords they will be automatically opted-in to receiving SMS messages within your Notifyre account. These contacts are added to the unsubscribed contact group. 

      How to manually resubscribe a contact

      If a contact has opted out of SMS marketing communications but has expressed consent to opt- back in, this can be done manually through the individual contact via contacts.

      1. Login to the Notifyre dashboard
      2. Select "Contacts" on the left navigation
      3. Use the search bar and search for the contact you wish to re-subscribe
      4. Click the three dots menu  on the right side of the contact and select "Edit Contact"



      5. Toggle the active "Unsubscribe" OFF