---
title: Guide to SMS appointment reminders
description: How to setup and send an SMS appointment reminder with Notifyre.
---

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November 5, 2025

# Guide to SMS appointment reminders

## How to setup and send an SMS appointment reminder with Notifyre.

SMS appointment reminders are a simple and effective way to reduce missed appointments, improve customer engagement, and boost business productivity. With Notifyre, you can easily send personalised reminders to your clients using a secure and streamlined process.

### Step 1: Preparing your appointment data

Before sending reminders, you’ll need to prepare a **CSV file** containing your appointment details for the following business day.

#### How to prepare your CSV:

1. **Download the contact import template** ([Download here](https://notifyre.com/notifyre-import-template.csv)). You can also find the template by following these steps:
   
     1. [Login](https://app.notifyre.com/dashboard/) to your account
     2. Select **Contacts** from the left navigation
     3. Click **Import**
     4. Select **Download Template**
2. Fill in the required fields, including:
   
     - **First name**
     - **Mobile number**
     - **Custom fields** for appointment details: 
           1. **cf1** – Business name
           2. **cf2** – Appointment date
           3. **cf3** – Appointment time
        💡 You can use additional custom fields if needed for more personalised messages.  
       ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Feb-22-2022-01-32-01-08-AM.png?width=670&height=229&name=image-png-Feb-22-2022-01-32-01-08-AM.png)
3. Save your file as a **CSV** (.csv) format.

### Step 2: Import Contacts and Create a Group

1. Go to **Contacts** in the Notifyre Dashboard
2. Click **Import** and upload your CSV file
3. Assign the contacts to an existing group or create a new group for your appointment reminders

### Step 3: Create an SMS Template

Creating a reusable SMS template helps save time and ensures consistency in your messaging.

 

#### To create a template:

1. Select **Templates** in the left hand nav
2. Click **Create Template**
3. Enter a **Template Name** (e.g. Appointment Reminder)
4. Write your message using personalisation fields: 
     1. `` – Contact’s first name
     2. `` – Business name
     3. `` – Appointment date
     4. `` – Appointment time
5. Click **Save**

> 💡You can use this template when sending SMS broadcasts to appointment groups.

### Step 4: Send Your SMS Appointment Reminder

1. Login to the Notifyre Dashboard
2. Select **Contacts**
3. Choose your contact group and click ****Send SMS****
   
   ### ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Feb-22-2022-12-46-20-96-AM.png?width=670&height=498&name=image-png-Feb-22-2022-12-46-20-96-AM.png)
4. Select your **From SMS Number** (either a Notifyre System Number or a virtual SMS number linked to your account) ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Nov-05-2025-11-30-07-3168-PM.png?width=670&height=303&name=image-png-Nov-05-2025-11-30-07-3168-PM.png)
5. Use the SMS template you previously created or enter your message in the **Message Body![](https://support.notifyre.com/hs-fs/hubfs/image-png-Nov-05-2025-11-30-50-9435-PM.png?width=670&height=171&name=image-png-Nov-05-2025-11-30-50-9435-PM.png)**
6. **Optional:** Schedule the SMS to send 1-2 day before the appointment, or which ever time suits your recipients   
   ![](https://support.notifyre.com/hs-fs/hubfs/image-png-Nov-05-2025-11-32-46-8470-PM.png?width=461&height=214&name=image-png-Nov-05-2025-11-32-46-8470-PM.png)
7. Click **Send **

### Example of a received SMS appointment reminder

![](https://support.notifyre.com/hs-fs/hubfs/MicrosoftTeams-image%20(36)-png.jpeg?width=365&name=MicrosoftTeams-image%20(36)-png.jpeg)

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